Tools
Get help choosing the right benefits for you, making the most of your medical plan, and accessing important benefits documents.
Internal Health Advocate Resource
Our very own Jaimie Jones is your dedicated Health Advocate resource. She serves as your primary contact for the following:
- Helping you identify the best-fit, high-quality medical doctors/providers
- Providing guidance in resolving claims and billing issues
- Researching appropriate DeKalb-sponsored and community resources you may need
Whether you are enrolled in a DeKalb-sponsored health plan, or just have general healthcare questions, please reach out to Jaimie at 404-371-2099.
Medical Plan Resources
Anthem and Kaiser offer multiple tools and resources to help you make the most of your medical plan.
Resources for Anthem Members
Sydney app
Sydney acts as a personal health guide, answers questions and connects you to the right resources at the right time.
- Find care and check costs.
- Check all benefits and see your claims.
- View and use digital ID cards.
24/7 NurseLine
Talk with a registered nurse about your health anytime, day or night. The nurse can also advise you on where to go for care. Call 888-724-BLUE (2583).
LiveHealth Online
Using LiveHealth Online, you can have private video visits on the go. A board-certified physician will assess your condition, provide a treatment plan and send a prescription to your pharmacy if needed. Register at livehealthonline.com or download the app. (NOTE: Anthem does not cover telehealth visits with a primary care provider or specialist. Virtual care is only covered under the Anthem medical plans if you use LiveHealth Online.)
MyHealth Coach
Experienced health educators are here to help you and your covered family members make healthy choices and locate community resources. For example, Well-being Coach can help you take steps to eat healthier, be more active, feel less stressed or nervous, quit smoking, and more! Learn more about Well-being Coach and get connected to the right resources.
Resources for Kaiser Members
Kaiser Permanente app
- Email your doctor or Member Services with non-urgent questions.
- Schedule, view and cancel appointments.
- See information about past visits.
- Refill prescriptions.
- See your health history including allergies, immunizations and most lab test results.
24/7 Care Advice
Get medical advice and care guidance in the moment from a Kaiser Permanente provider. Call 404-365-0966.
Video and Telephone Visits
From common, same-day urgent care needs to planned routine visits — Video and Telephone Visits are available to plan members as convenient ways to receive care from home or while traveling. Call 404-365-0966 to schedule an appointment.